Contact Urns.com – Fast & Friendly Customer Support
Have questions about urns, engraving, or shipping? Contact our expert team for fast and reliable assistance. Get in touch via email or fill out our form for a quick response.
Contact Us
Need help with urns for ashes, cremation urns or memorial products? Contact Urns.com for compassionate, prompt support. Our team can assist with product details, ordering, tracking, shipping, custom requests and general questions, so you can get clear answers when you need them most.
More help
How can I track my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@urns.com with your name and order number, and we will look into it for you.
How long does it take to process my order?
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. We do our best to ensure same day shipping when possible.
📞 Phone: 1.877.219.4966
✉️ Email: sales@urns.com
📌 Address: 3890 Decatur Hwy. Kingston TN 37763
9:00 AM to 5:00 PM ET