For all returns and exchanges please contact us directly by emailing firstname.lastname@example.org or calling (800) 800-1579. We require products for exchange or return to be unused with no damage. It must be returned in its original packaging to be accepted.
All returns, exchanges, and shipping damage claims must be made within 14 days upon receipt of your order for a full refund. Products returned after 14 days, for up to 30 days after receiving your package, will be charged a 10% re-stocking fee.
After 30 days no products will be accepted for return or exchange.
Please note: personalized products cannot be returned. This includes products that have been engraved as well as products that have been specialized with unique images, and products that have been custom manufactured.
Once the artwork or sample has been approved, the engraved or custom items may not be returned.
If a product arrives damaged, contact us immediately and we will send a replacement urn as soon as possible, as well as directions for returning the damaged urn to us.
Occasionally UPS or FedEx require one of their associates to view the damage claimed before returning the products to us, in which case we would ask that you hold onto the urn before sending it back to us.