Beautiful piece but not so good customer service
"I recently purchased this beautiful piece of jewelry for my Mom's ashes, and I couldn't be more thrilled with the quality and craftsmanship. The design is absolutely gorgeous, and it looks exactly like the one you see in the picture. The attention to detail is impressive, and the piece feels luxurious and timeless. However, my experience with customer service left much to be desired. While the product itself is what I wanted, the overall buying experience was a bit frustrating. I had some issues with shipping delays - it took 17 days (it was shipped from Canada) and a lack of communication from the customer support team. I reached out a few times by phone but didn’t receive any explanation except that they needed to check with the warehouse. I also emailed and received no response, which was disappointing. I really wanted to love every aspect of my purchase, but the customer service experience definitely took away from what could have been a perfect transaction. I hope the company improves in this area, because the jewelry truly deserves better."